Terms of Service and Privacy Policy

Contents:

  1. Terms of Service
  2. Privacy Policy

Terms of Service:

The following terms and conditions govern all use of the incontact.com.sg website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Incontact Counseling and Training ("Incontact Counseling and Training"). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Incontact Counseling and Training's Privacy Policy) and procedures that may be published from time to time on this Site by Incontact Counseling and Training (collectively, the "Agreement").

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Incontact Counseling and Training, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.

  1. Your incontact.com.sg Account and Site. If you create a blog/site on the Website, you are responsible for maintaining the security of your account and blog, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the blog. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Incontact Counseling and Training may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Incontact Counseling and Training liability. You must immediately notify Incontact Counseling and Training of any unauthorized uses of your blog, your account or any other breaches of security. Incontact Counseling and Training will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
  2. Responsibility of Contributors. If you operate a blog, comment on a blog, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, "Content"), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
    • the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
    • if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
    • you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
    • the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
    • the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
    • the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
    • your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
    • your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog's URL or name is not the name of a person other than yourself or company other than your own; and
    • you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Incontact Counseling and Training or otherwise.

    By submitting Content to Incontact Counseling and Training for inclusion on your Website, you grant Incontact Counseling and Training a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, Incontact Counseling and Training will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.

    Without limiting any of those representations or warranties, Incontact Counseling and Training has the right (though not the obligation) to, in Incontact Counseling and Training's sole discretion (i) refuse or remove any content that, in Incontact Counseling and Training's reasonable opinion, violates any Incontact Counseling and Training policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Incontact Counseling and Training's sole discretion. Incontact Counseling and Training will have no obligation to provide a refund of any amounts previously paid.

  3. Payment and Renewal.
    • General Terms.
      By selecting a product or service, you agree to pay Incontact Counseling and Training the one-time and/or monthly or annual subscription fees indicated (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Payments are not refundable.
    • Automatic Renewal.
      Unless you notify Incontact Counseling and Training before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time by submitting your request to Incontact Counseling and Training in writing.
  4. Services.
    • Fees; Payment. By signing up for a Services account you agree to pay Incontact Counseling and Training the applicable setup fees and recurring fees. Applicable fees will be invoiced starting from the day your services are established and in advance of using such services. Incontact Counseling and Training reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Services can be canceled by you at anytime on thirty (30) days written notice to Incontact Counseling and Training.
    • Support. If your service includes access to priority email support. "Email support" means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Incontact Counseling and Training to respond within one business day) concerning the use of the VIP Services. "Priority" means that support takes priority over support for users of the standard or free incontact.com.sg services. All support will be provided in accordance with Incontact Counseling and Training standard services practices, procedures and policies.
  5. Responsibility of Website Visitors. Incontact Counseling and Training has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material's content, use or effects. By operating the Website, Incontact Counseling and Training does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Incontact Counseling and Training disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
  6. Content Posted on Other Websites. We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which incontact.com.sg links, and that link to incontact.com.sg. Incontact Counseling and Training does not have any control over those non-Incontact Counseling and Training websites and webpages, and is not responsible for their contents or their use. By linking to a non-Incontact Counseling and Training website or webpage, Incontact Counseling and Training does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Incontact Counseling and Training disclaims any responsibility for any harm resulting from your use of non-Incontact Counseling and Training websites and webpages.
  7. Copyright Infringement and DMCA Policy. As Incontact Counseling and Training asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by incontact.com.sg violates your copyright, you are encouraged to notify Incontact Counseling and Training in accordance with Incontact Counseling and Training's Digital Millennium Copyright Act ("DMCA") Policy. Incontact Counseling and Training will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Incontact Counseling and Training will terminate a visitor's access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Incontact Counseling and Training or others. In the case of such termination, Incontact Counseling and Training will have no obligation to provide a refund of any amounts previously paid to Incontact Counseling and Training.
  8. Intellectual Property. This Agreement does not transfer from Incontact Counseling and Training to you any Incontact Counseling and Training or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Incontact Counseling and Training. Incontact Counseling and Training, incontact.com.sg, the incontact.com.sg logo, and all other trademarks, service marks, graphics and logos used in connection with incontact.com.sg, or the Website are trademarks or registered trademarks of Incontact Counseling and Training or Incontact Counseling and Training's licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Incontact Counseling and Training or third-party trademarks.
  9. Advertisements. Incontact Counseling and Training reserves the right to display advertisements on your blog unless you have purchased an ad-free account.
  10. Attribution. Incontact Counseling and Training reserves the right to display attribution links such as 'Blog at incontact.com.sg,' theme author, and font attribution in your blog footer or toolbar.
  11. Partner Products. By activating a partner product (e.g. theme) from one of our partners, you agree to that partner's terms of service. You can opt out of their terms of service at any time by de-activating the partner product.
  12. Domain Names. If you are registering a domain name, using or transferring a previously registered domain name, you acknowledge and agree that use of the domain name is also subject to the policies of the Internet Corporation for Assigned Names and Numbers ("ICANN"), including their Registration Rights and Responsibilities.
  13. Changes. Incontact Counseling and Training reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Incontact Counseling and Training may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
  14. Termination. Incontact Counseling and Training may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your incontact.com.sg account (if you have one), you may simply discontinue using the Website. Notwithstanding the foregoing, if you have a paid services account, such account can only be terminated by Incontact Counseling and Training if you materially breach this Agreement and fail to cure such breach within thirty (30) days from Incontact Counseling and Training's notice to you thereof; provided that, Incontact Counseling and Training can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
  15. Disclaimer of Warranties. The Website is provided "as is". Incontact Counseling and Training and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Incontact Counseling and Training nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
  16. Limitation of Liability. In no event will Incontact Counseling and Training, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Incontact Counseling and Training under this agreement during the twelve (12) month period prior to the cause of action. Incontact Counseling and Training shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
  17. General Representation and Warranty. You represent and warrant that (i) your use of the Website will be in strict accordance with the Incontact Counseling and Training Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
  18. Indemnification. You agree to indemnify and hold harmless Incontact Counseling and Training, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
  19. Miscellaneous. This Agreement constitutes the entire agreement between Incontact Counseling and Training and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Incontact Counseling and Training, or by the posting by Incontact Counseling and Training of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the Singapore, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Singapore. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in Sinagpore, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Incontact Counseling and Training may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

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Privacy Policy:

Incontact Counseling and Training ("Incontact Counseling and Training") operates incontact.com.sg and may operate other websites. It is Incontact Counseling and Training's policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Incontact Counseling and Training collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Incontact Counseling and Training's purpose in collecting non-personally identifying information is to better understand how Incontact Counseling and Training's visitors use its website. From time to time, Incontact Counseling and Training may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Incontact Counseling and Training also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on incontact.com.sg blogs/sites. Incontact Counseling and Training only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Incontact Counseling and Training's websites choose to interact with Incontact Counseling and Training in ways that require Incontact Counseling and Training to gather personally-identifying information. The amount and type of information that Incontact Counseling and Training gathers depends on the nature of the interaction. For example, we ask visitors who sign up at incontact.com.sg to provide a username and email address. Those who engage in transactions with Incontact Counseling and Training are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Incontact Counseling and Training collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Incontact Counseling and Training. Incontact Counseling and Training does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Incontact Counseling and Training may collect statistics about the behavior of visitors to its websites. Incontact Counseling and Training may display this information publicly or provide it to others. However, Incontact Counseling and Training does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Incontact Counseling and Training discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Incontact Counseling and Training's behalf or to provide services available at Incontact Counseling and Training's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Incontact Counseling and Training's websites, you consent to the transfer of such information to them. Incontact Counseling and Training will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Incontact Counseling and Training discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Incontact Counseling and Training believes in good faith that disclosure is reasonably necessary to protect the property or rights of Incontact Counseling and Training, third parties or the public at large. If you are a registered user of an Incontact Counseling and Training website and have supplied your email address, Incontact Counseling and Training may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Incontact Counseling and Training and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Incontact Counseling and Training takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Incontact Counseling and Training uses cookies to help Incontact Counseling and Training identify and track visitors, their usage of Incontact Counseling and Training website, and their website access preferences. Incontact Counseling and Training visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Incontact Counseling and Training's websites, with the drawback that certain features of Incontact Counseling and Training's websites may not function properly without the aid of cookies.

Business Transfers

If Incontact Counseling and Training, or substantially all of its assets, were acquired, or in the unlikely event that Incontact Counseling and Training goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Incontact Counseling and Training may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Incontact Counseling and Training and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Incontact Counseling and Training may change its Privacy Policy from time to time, and in Incontact Counseling and Training's sole discretion. Incontact Counseling and Training encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a incontact.com.sg account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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