We appreciate your interest in our services and us. Your privacy is paramount to us at INCONTACT COUNSELLING & TRAINING Pte Ltd (UEN 53333775E), located at 7 MAXWELL ROAD, MND COMPLEX, ANNEXE B, #04-04, SINGAPORE (069111). This privacy policy and the accompanying data protection notice (“Notice”) explain the fundamentals of how INCONTACT COUNSELLING & TRAINING Pte Ltd (UEN 53333775E) (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our esteemed clients (“you”, or “your”) in compliance with the Personal Data Protection Act (”PDPA”).
This Notice applies to personal data in our possession or under our control. This includes personal data held by organisations that we have partnered with to collect, use, disclose or process personal data for our purposes. Personal data provided through our website and social media platforms also fall within the ambit of this policy.
Our engagement with you may require the accumulation of certain personal data. These may include, but are not limited to, your name, domicile, email, phone number, birth date, nationality, gender identity, relationship status, medical data, and emergency contact.
We place great emphasis on your privacy. We assure you that all personal data shared through online registration forms, newsletter subscriptions, emails, phone calls, feedback forms or any other communication channel will be handled with strict confidentiality.
We do not trade or sell personal data for advertisement or marketing purposes. The personal data we collect may be utilised for the following purposes:
We do not disclose personal data to third parties except when legally required or for referrals to other healthcare professionals and/or institutions as agreed with you via consent in writing.
You may withdraw your consent for the collection, use and disclosure of your personal data in our possession at any time by giving reasonable notice to us in writing or via email to our Data Protection Officer. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed.
You may request access to a copy of your personal data which we hold about you or information about the manner in which we use or disclose your personal data. Such requests can be submitted in writing or via email to our Data Protection Officer. In order to ensure that your personal data is current, complete and accurate, please update us if there are any changes.
We have implemented reasonable administrative, physical and technical measures to protect your personal data from unauthorised access, accumulation, utilisation, disclosure, copying, modification, disposal or similar risks. These measures are reviewed and updated periodically to ensure the ongoing safety of your data.
We may maintain your personal data for as long as it is necessary to fulfil the purpose for which it was accumulated, or as required or permitted by applicable laws. Once the purpose for which the personal data was accumulated is no longer being served, and if there are no legal or business reasons for maintaining such data, we will cease retention.
Should you have any queries regarding our data protection policies and procedures, or if you wish to make an access request, please feel free to contact our Data Protection Officer at:
Email: admin@incontact.com.sg
Call: +65 9134 8147
WhatsApp: +65 9134 8147
Please note that we may revise this Notice from time to time without any prior notice. Your continued use of our services constitutes your acknowledgment and acceptance of such changes.
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