CRISIS INTERVENTION SERVICES
Psychological first aid when your team needs it most
When crisis hits, care can’t wait
Crises often strike without warning—a suicide in the workplace, a sudden retrenchment, an internal conflict, or a traumatic accident. These events can deeply affect not just the individuals involved, but the emotional safety and functioning of the entire organisation.
Incontact’s Crisis Intervention Services are designed to step in immediately after a critical incident, offering professional, compassionate, and timely psychological support to those impacted.
When to engage Crisis Intervention Services
- Suicide or attempts
- Retrenchment
- Workplace accidents
- Harassment cases
- Team conflict
- Traumatic events
- Acute stress
- Panic episodes
- Grief and loss
What are Crisis Intervention Services?
Our Crisis Intervention Services provide immediate, short-term psychological support following a workplace crisis. These are moments when emotions run high, routines are disrupted, and your team needs guidance to regain a sense of safety and stability.
We are available at short notice. Our team of trained mental health professionals responds swiftly—supporting affected individuals and teams, helping them process what has happened, and equipping them with tools to cope and recover.
While most of our work takes place after a crisis, we also work with organisations to develop basic response protocols ahead of time—so your team knows how to act and who to call when the unexpected happens.
The impact of timely crisis support
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Emotional stabilisation
Helps individuals feel grounded and less overwhelmed in the immediate aftermath of a traumatic event.
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Reduced long-term effects
Minimises the risk of lasting mental health issues like anxiety, depression, and burnout through early intervention.
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Faster return to functioning
Supports employees in regaining clarity, focus, and emotional balance—so they can return to work when ready.
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Stronger team resilience
Creates a psychologically safe environment and strengthens interpersonal trust in the face of adversity.
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Demonstrated organisational care
Signals that your organisation takes mental health seriously and is prepared to support its people through hard times.
Our approach
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Rapid response, trained team
Our counsellors are trained in the NOVA Community Crisis Response Team (CCRT) model—an internationally recognised, evidence-based approach developed by the National Organisation for Victim Assistance. We are equipped to respond quickly and with care.
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Person-centred and trauma-informed
The NOVA model is grounded in empathy, non-intrusiveness, and respect. It helps people make sense of what they’ve experienced without overwhelming them further.
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Support for individuals and teams
We provide psychological first aid through group debriefings, one-on-one support, psychoeducation, and stress management techniques—delivered onsite or virtually, based on your needs.
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Response planning
For organisations that want to prepare in advance, we also offer light-touch support to set up crisis response protocols—ensuring clarity on who to involve and how to act during high-stress situations.
FAQ
A workplace crisis can include sudden death or suicide, serious accidents, retrenchment, harassment cases, internal conflict, or any event that causes acute emotional distress and disrupts daily functioning.
We are available at short notice and aim to respond as quickly as possible after being contacted. We understand the urgency these situations require and prioritise speed alongside professionalism and care.
Depending on the situation, it can include group debriefings, individual counselling, psychoeducation, emotional first aid, and guidance on managing distress. Sessions can be delivered onsite or virtually.
All sessions are led by Incontact counsellors who are trained psychotherapists, certified in the NOVA CCRT model. They have extensive experience supporting individuals and teams through trauma, stress, and loss.
Yes. We offer both onsite and virtual crisis intervention, depending on what works best for your team in the moment
Yes. While our crisis intervention is short-term by nature, we can refer individuals to our Personal Counselling Services or other appropriate care for ongoing support if needed.
Yes, we can help set up basic protocols so your team knows how to respond and who to contact when a crisis occurs.
If your team is experiencing emotional distress due to a recent incident or is struggling to function after a disruptive event, it’s a good time to reach out. Early intervention can prevent deeper psychological harm.
Yes, Crisis Intervention Services are included in our EAP offering. However, they can also be engaged as a standalone service if needed.
In many cases, yes. Get in touch and we’ll confirm how it fits into your existing coverage.
