Each session is a safe, confidential space to explore your thoughts, emotions, and challenges. Your therapist will guide the conversation, offer insights, and equip you with tools to navigate difficulties and build resilience.

Finding the right therapist is about comfort and connection. At Incontact, we match you with a counsellor based on your concerns and preferences to ensure a supportive and productive therapeutic experience.

Yes! Online counselling offers the same level of professional support and guidance, with added convenience and accessibility. Many clients find it just as effective, especially when balancing busy schedules.

The duration of counselling depends on your needs and goals. Some find relief in a few sessions, while others benefit from ongoing support. Your therapist will work with you to determine the best approach.

Counselling isn’t about quick fixes. Instead of giving direct advice, your therapist will help you gain self-awareness, develop coping strategies, and make informed decisions that align with your values.

Not at all. Counselling is for anyone looking to improve their well-being, relationships, or personal growth. It helps with stress, decision-making, communication, and overall life satisfaction.

It’s normal to feel hesitant at first. Your therapist will create a safe, non-judgmental space where you can open up at your own pace. Building trust is part of the process.

Absolutely. Many people seek therapy when they feel “off” but can’t pinpoint why. Your therapist will help you explore your emotions and uncover underlying concerns.

Yes, confidentiality is a top priority. Everything shared in counselling remains private, except in cases where there is a risk of harm to yourself or others, as required by law.

Yes, we provide counselling for work-related stress, burnout, career transitions, and leadership challenges. We also offer executive coaching for professional growth and success.

Your well-being comes first. Therapy is a personal choice, and seeking support can help you develop the confidence and skills to navigate unsupportive environments.

At Incontact, we believe that therapy must see the whole person—not just the mind, but also the body, history, and environment. That’s why, with your permission, our therapists work in close collaboration with your GP, psychiatrist, health coach, executive coach, or other healthcare providers. We focus on integrated mental health, ensuring that your emotional well-being is supported within the broader context of your life.

For those looking for a more comprehensive approach, our Thrive360 package brings together therapy, health coaching, and executive coaching to help you achieve mental, physical, and professional well-being. Because true healing happens when all aspects of your life are aligned.

Yes, you can. Our counsellors are SAC-accredited, and we will provide you with an invoice, along with a supporting letter if required, to help with your claims.

Deciding to conclude therapy is a collaborative process between you and your therapist. It is typically based on improvements in your emotional and psychological well-being, symptom reduction, and the progress you’ve made toward your goals. Some clients choose to continue with maintenance therapy or monthly check-ins as part of their ongoing mental health care and prevention.

At Incontact, your first session is about feeling heard in a non-judgmental, safe space. When you arrive, our friendly receptionist will welcome you and introduce you to your therapist. Your therapist will take the time to understand your concerns, goals, and what brought you to counselling—at your own pace. There’s nothing you need to prepare in advance. After your session, you’ll have a direct line of communication with your therapist for ongoing support.