Welcome to Incontact Counselling & Training, where we are dedicated to providing compassionate support and guidance for your mental health and well-being. We encourage you to carefully review the following terms of use before accessing or utilizing our counselling services. Your use of our services constitutes acceptance of these terms. If you do not agree with any part of these terms, please refrain from using our services.

• Scope of Services: At Incontact Counselling & Training, we offer a comprehensive range of counselling and psychotherapy services tailored to meet the diverse needs of our clients. Our services encompass individual counselling, couples counselling, and family counselling, addressing a wide spectrum of mental health concerns. Whether you prefer in-person sessions at our practice or online sessions via Zoom, we are here to support you on your journey towards healing and personal growth.
• Contact Us: Should you have any inquiries or require assistance, our dedicated administrative team is here to help. You can easily reach out to us through our Contact Us page, where you can submit your queries or concerns. Rest assured that our team will respond promptly to provide you with the support and guidance you need.
• Privacy Policy: Protecting your privacy and safeguarding your personal data is a top priority for us. We adhere to strict privacy practices and procedures to ensure the confidentiality and security of your information. For detailed information on how we collect, use, and protect your data, we encourage you to review our comprehensive Privacy Policy.
• Appointment Booking: Scheduling appointments with us is convenient and hassle-free. You can easily book your sessions through our user-friendly website or by contacting our office directly. We understand that life can be unpredictable, which is why we have established a payment cancellation policy to guide you through cancellations and rescheduling.
• Professional Standards: Our team of therapists operates in accordance with the highest professional and ethical standards. We adhere to the guidelines outlined by the Singapore Association of Counselling (SAC) Code of Ethics, ensuring that you receive the highest quality of care and support. You can trust that you are in capable and compassionate hands when you choose Incontact Counselling & Training.
• Confidentiality: We recognize the importance of confidentiality in the counselling process. Your privacy and confidentiality are of the utmost importance to us, and we take all necessary precautions to ensure the security of your information. Rest assured that any information shared during counselling sessions is kept strictly confidential, except where required by law or in cases of imminent danger.
• Change of Terms: We reserve the right to amend these terms of use at any time. Any revisions to these terms will be promptly posted on our website, and your continued use of our services following such changes constitutes acceptance of the revised terms. We encourage you to review these terms periodically to stay informed of any updates or modifications.
• Availability of Services: While we strive to ensure the uninterrupted availability of our services, there may be occasions where interruptions occur due to maintenance, repairs, or unforeseen circumstances. We appreciate your understanding and patience in such instances as we work diligently to minimize any disruptions to your counselling experience.
• Indemnity: By using our services, you agree to indemnify and hold us harmless from any liabilities, damages, claims, costs, and expenses arising from your breach of these terms or your use of our services.

Thank you for choosing Incontact Counselling & Training as your trusted partner in your journey towards mental wellness and personal growth. We are honored to be a part of your healing process and look forward to supporting you every step of the way.